Quality Policy

The Mercato Centrale Group has always placed customer orientation and attention at the core of its operations, recognizing it as a strategic factor of primary importance for maintaining andprogressively improving its position in the market.

The organization is committed to understanding customer needs and plans its activities to fully meet them.
Likewise, it operates in compliance with the requirements and expectations of:

• the reference market;
• the specific area of the country in which it operates, in accordance with laws and regulations;
• all parties involved in its critical processes.

The Mercato Centrale Group has adopted a process-based approach, identifying the organization’s various activities as processes to be planned, controlled, and continuously improved, while optimally allocating the necessary resources for their implementation.
Processes are managed to ensure clarity in:

• the objectives to be pursued and the expected results;
• the responsibilities involved and the resources employed.

We are committed to pursuing our goals through conduct based on professionalism, both within the Holding and in our relationships with customers and suppliers.

We consider human resources to be a key competitive factor: our success and customer satisfaction will fundamentally depend on people, who are the source of our strength.
The organization recognizes that the engagement of staff and all stakeholders, along with the active participation of all collaborators, is a primary strategic factor.
To this end, we promote the development of internal professional skills and carefully select external partnerships to ensure access to competent and motivated human resources.

The idea is to:

• Restore centrality to artisans and their products, placing their work at the core of the experience.
• Revive forgotten urban spaces and return them to the city as thriving centers of taste, tradition, and community.
• Create, produce, and share cultural events and meaningful moments.

It begins with attention: to the customer, to the local area, to the environment.
It continues with care: for craftsmanship, experience, and tradition.
It grows through knowledge: of the products, their characteristics, their origins and processing—from traceability to quality certification.
We are committed to improving it every day.

Continuous Improvement and Objectives

The Mercato Centrale Group has set the continuous improvement of its Quality Management System (QMS) performance as a permanent goal.
The organization is committed to delivering services that meet the needs of relevant stakeholders, at an increasingly high level of quality, and to constantly seeking improvement through the following objectives:

• Certification of the QMS in accordance with the ISO 9001:2015 standard;
• Ongoing monitoring of compliance with applicable laws, regulatory requirements, and commitments made to customers and all interested parties;
• Protection of workers’ health and safety;
• Regular updates to the service offering in response to market demands;
• Promoting a customer-focused approach among our employees, suppliers, and artisans, with attention not only to service quality but also to competence, courtesy, reliability, and trust;
• Raising awareness of the potential impacts of our services, including any negative effects on customers, the environment, employees, and the wider community;
• Strengthening collaboration with all suppliers to ensure high standards of quality, safety, and efficiency in process management.

Management takes responsibility within the organization for communicating this Policy and ensuring its understanding and application.
Management is committed to clearly defining and communicating strategic objectives, and to determining, at least annually, any development and improvement plans for our Management System in accordance with ISO 9001:2015, during periodic Management Reviews.